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Renu Bakshi: Japan Airlines’ handling of high-stakes crisis offers lessons for all organizations

Renu Bakshi: Japan Airlines’ handling of high-stakes crisis offers lessons for all organizations

A mindset of calm certainty in uncertain circumstances can be cultivated, writes Renu Bakshi
Renu Bakshi: Somewhere on the road to political correctness, we lost Christmas

Renu Bakshi: Somewhere on the road to political correctness, we lost Christmas

The Canadian Human Rights Commission (CHRC) recently created controversy with a discussion paper referring to Christmas as “religious intolerance.
Renu Bakshi: Incompetent strata councils threaten financial, emotional security of condo buildings

Renu Bakshi: Incompetent strata councils threaten financial, emotional security of condo buildings

Seinfeld dedicated two episodes to absurdity on condo boards. Unfortunately, there’s nothing funny about problem strata councils, writes Renu Bakshi
Renu Bakshi: Justin Trudeau needs an editor

Renu Bakshi: Justin Trudeau needs an editor

Poorly worded government forms somehow justify additional resources
Renu Bakshi: Coronation revives reflections on the legacy of colonialism

Renu Bakshi: Coronation revives reflections on the legacy of colonialism

The coronation of King Charles III carries mixed feelings
Opinion: WestJet’s complaint response provides critical corporate lessons

Opinion: WestJet’s complaint response provides critical corporate lessons

WestJet, congratulations on 27 years. Your vibrant teal, competitive rates and world’s friendliest crew had me at hello. Sadly, a flight from Calgary to Vancouver changed things.
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